SMSI Operating Philosophies
Outstanding Resident Experience
The SMSI operating philosophy is simply to deliver an outstanding resident experience by building communities and make everyone feel at home. We have proven success in achieving stable occupancy, higher retention and increased resident satisfaction.
The core of the SMSI strategy is our property managers, maintenance and office staff. Staff are carefully selected for their skills, attitude and ability to interact with tenants in an effective and courteous fashion. Each of our staff members are trained, attentive, professional and hands-on.
Rigid Standards of Excellence
We continuously invest in our properties to maintain immaculate buildings and superior curb appeal. We perform ongoing preventative maintenance inspections to ensure that all building systems meet our rigid standards of excellence at SMSI.
We Manage All That We Own
When the SMSI strategy was first implemented, we learned that there were simply no property management companies that performed at the level necessary to sustain the rents and occupancy we desired. We, therefore, manage all that we own. We are the very best at what we do!